Plutustree leveraged their knowledge of business process workflow to design a system in record time. The process included customer walk-ins, warranty management, AMC, cost estimation, warehouse stock management, job order creation, job assignment, reverse logistics (job transfers from L1, L2 to L3, L4, reverse transfers upon job completion), quality controls, billing, delivery and customer satisfaction tracking and reporting as part of the system.

User interface design was based on ease-of-use basis to ensure simplicity and no requirement for hours of training. It also was mandated that the system work with maximum database optimization to ensure performance with low internet connectivity.